Privacy Policy for FirstClass.ng
At FirstClass.ng, your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
a. Personal Information You Provide
When you place an order, create an account, or contact us, we collect:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Payment Information (processed securely by Paystack — we do not store your card details)
- Order details and purchase history
b. Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Device Information
- Browser Type
- Pages Visited
- Time spent on pages
- Cookies and tracking data for analytics and site performance
This information helps us improve the shopping experience for all users.
2. How We Use Your Information
We use the data we collect to:
- Process and fulfil your orders
- Communicate with you about your order status
- Send order confirmations, tracking updates, and support messages
- Improve our website performance and user experience
- Prevent fraudulent activities
- Respond to customer service requests
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
3. Paystack Payment Processing
We use Paystack as our secure payment gateway.
When you make a payment:
- Your card details are sent directly to Paystack securely
- We do NOT store or have access to your full card information
- Paystack handles card verification, authorization, and encryption
You can read Paystack’s privacy policy here (recommended):
https://paystack.com/terms
4. Cookies and Tracking Technologies
We use cookies to:
- Keep items in your shopping cart
- Improve website performance
- Analyze traffic and user behavior
- Personalize browsing experience
You can disable cookies in your browser settings, but some features of the website may not work properly.
5. Sharing Your Information
We may share your information ONLY with:
a. Service Providers
- Payment processors (Paystack)
- Shipping and delivery partners
- Email and SMS communication services
- Website hosting and analytics tools
These providers are required to keep your information secure.
b. Legal Requirements
We may disclose information if required to:
- Comply with Nigerian law
- Prevent fraud or money laundering
- Protect our business rights and safety
We never sell customer information.
6. How We Protect Your Information
We use strong security measures including:
- SSL encryption
- Secure servers
- Payment encryption via Paystack
- Access controls and authentication
Despite best efforts, no online system is 100% error-free, but we take all reasonable steps to keep your information safe.
7. Your Rights as a Customer
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally allowed)
- Opt out of marketing messages at any time
To exercise any rights, contact us at:
📧 support@firstclass.ng
8. Data Retention
We keep your order information for as long as required for:
- Tax and accounting purposes
- Customer service
- Warranty claims
- Legal compliance
You may request deletion of personal data where allowed.
9. Links to External Websites
Our website may contain links to third-party services such as:
- Paystack
- Social media platforms
- Shipping partners
We are not responsible for their privacy practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: support@firstclass.ng
